Man and Van Barnsbury Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Barnsbury provides removal, transport, and related services to customers within our service area. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

1.1 "Company" means Man and Van Barnsbury.

1.2 "Customer" means any individual, business, or organisation that makes a booking or uses the services of the Company.

1.3 "Services" means all man and van, removal, transport, loading, unloading, and related services provided by the Company.

1.4 "Vehicle" means any van or vehicle used by the Company to provide the Services.

1.5 "Goods" means all items and property transported, handled, or stored by the Company on behalf of the Customer.

1.6 "Booking" means any confirmed request for Services agreed between the Company and the Customer, whether verbal or written.

2. Scope of Services

2.1 The Company provides man and van removal and transport services for domestic and commercial customers within its operational service area and, where agreed, to other locations in the United Kingdom.

2.2 The Company reserves the right to decline any booking where access is unsafe, where the Goods are prohibited under these Terms, or where the Customer has not provided adequate information about the nature of the work.

2.3 The Company does not provide specialist removal services such as the removal of hazardous materials, unless expressly agreed in writing in advance and subject to any additional conditions and charges.

3. Booking Process

3.1 A booking may be made by the Customer through the Company’s accepted booking channels. The booking will only be confirmed once the Company has accepted the request and provided a confirmation.

3.2 The Customer must provide accurate information regarding:

(a) collection and delivery addresses;

(b) access conditions, including parking restrictions, stairs, lifts, and any obstacles;

(c) the nature, quantity, and approximate weight or size of the Goods;

(d) any items requiring special handling or disassembly/assembly; and

(e) preferred dates and times for the Services.

3.3 Any quote provided by the Company is based on the information supplied by the Customer. If the information is incomplete or inaccurate, the Company reserves the right to amend the quote, charge additional fees, or cancel the booking.

3.4 Bookings may be charged on an hourly basis or at a fixed price, as agreed between the Company and the Customer in advance.

4. Access, Parking, and Customer Responsibilities

4.1 The Customer is responsible for ensuring suitable access for the Vehicle at both the collection and delivery locations, including any necessary parking arrangements or permits.

4.2 The Customer must ensure that the Goods are ready to be moved at the agreed time, unless packing or preparation services have been expressly agreed as part of the booking.

4.3 The Customer must be present, or must appoint a representative to be present, at both the collection and delivery addresses to direct the work and verify that the correct Goods are loaded and unloaded.

4.4 The Customer is responsible for protecting floors, carpets, and surfaces at the premises, unless the Company has expressly agreed to provide protective coverings as part of the Service.

4.5 The Customer must not ask the Company’s staff to perform any illegal acts, or to handle or transport any prohibited or unsafe items.

5. Packing and Preparation of Goods

5.1 Unless otherwise agreed in writing, the Customer is responsible for packing and preparing all Goods suitably for transport.

5.2 Fragile or delicate items must be properly wrapped and packed to protect them from normal transport risks. The Company will not be liable for damage arising from inadequate or improper packing carried out by the Customer.

5.3 The Customer must ensure that all appliances are disconnected, defrosted, drained, and secured ready for transport, and that all furniture is prepared in accordance with any instructions given by the Company.

5.4 If the Customer requests assistance with packing or disassembly/assembly, this must be agreed in advance and may incur additional charges.

6. Payments and Charges

6.1 The Customer agrees to pay the Company’s charges in accordance with the agreed rate structure, whether hourly, fixed price, or a combination of both.

6.2 The Company may require a deposit at the time of booking. Any such deposit will be deducted from the final amount payable.

6.3 Unless otherwise agreed, payment of the balance is due on completion of the Service on the same day. The Company reserves the right not to unload the Goods until payment has been received in full.

6.4 Additional charges may apply for:

(a) waiting time caused by delays beyond the Company’s control;

(b) additional labour or time required due to inaccurate information provided by the Customer;

(c) extra journeys, changes of address, or additional stops not agreed at the time of booking;

(d) congestion charges, tolls, parking fees, or fines incurred as a direct result of the Customer’s instructions or failure to arrange proper parking.

6.5 All charges are exclusive of any applicable taxes that may be payable under UK law, which will be added as required.

7. Cancellations and Amendments

7.1 The Customer may cancel or amend a booking by notifying the Company through the same or another accepted communication method used for the booking.

7.2 If the Customer cancels the booking more than 48 hours before the agreed start time, any deposit paid may be refunded or applied to a future booking at the Company’s discretion.

7.3 If the Customer cancels the booking within 48 hours of the agreed start time, the Company reserves the right to retain all or part of the deposit, and may charge a cancellation fee equal to a reasonable proportion of the quoted price to cover lost work time and administration costs.

7.4 If the Customer cancels the booking on the day of the Service or fails to be present at the agreed time and location, the Company may charge up to 100 per cent of the quoted price.

7.5 If the Customer wishes to amend the date, time, or scope of the Service, the Company will use reasonable endeavours to accommodate the request, but does not guarantee availability. The Company may adjust the price to reflect any changes.

7.6 The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to vehicle breakdown, severe weather, accidents, or staff illness. In such cases, the Company will inform the Customer as soon as reasonably practicable and will, where possible, offer an alternative date or time. The Company will not be liable for any indirect losses arising from such cancellation or rescheduling.

8. Excluded and Prohibited Items

8.1 The Company will not handle or transport the following items unless expressly agreed in writing prior to the booking and subject to any additional conditions and charges:

(a) hazardous, flammable, or explosive materials;

(b) gas cylinders, fuel, and other dangerous substances;

(c) illegal items or substances;

(d) live animals or plants requiring special environmental conditions;

(e) items of exceptional value, including but not limited to jewellery, precious metals, cash, collections, or important documents;

(f) perishable goods that may deteriorate during transport.

8.2 If any such prohibited items are discovered after the booking has commenced, the Company may refuse to transport them and may unload or return the Goods at the Customer’s expense.

9. Liability and Insurance

9.1 The Company will take reasonable care when handling, loading, transporting, and unloading the Goods. However, the Company’s liability is subject to the limitations set out in these Terms.

9.2 The Company’s liability for loss of or damage to Goods, whether arising from negligence, breach of contract, or otherwise, shall be limited to a reasonable and proportionate amount based on the value of the affected item and the charges paid for the Service, subject to any applicable exclusions.

9.3 The Company will not be liable for:

(a) loss or damage caused by inadequate or improper packing where the Customer has packed the Goods;

(b) damage to fragile or delicate items not properly protected by the Customer;

(c) wear and tear, gradual deterioration, or pre-existing damage;

(d) loss or damage arising from circumstances beyond the Company’s reasonable control, including but not limited to fire, flood, severe weather, road accidents caused by third parties, or theft;

(e) indirect or consequential loss, such as loss of profit, loss of business, or loss of opportunity.

9.4 The Customer must notify the Company in writing of any apparent loss or damage to Goods as soon as reasonably practicable and in any event within 48 hours of completion of the Service. Failure to notify within this timeframe may affect the Company’s ability to investigate or accept liability.

9.5 Nothing in these Terms limits or excludes the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot be excluded or limited under applicable law.

10. Damage to Property

10.1 The Company will take reasonable care to avoid damage to the Customer’s property, including buildings, fixtures, and fittings, during the provision of the Services.

10.2 The Company will not be liable for damage to property caused by the movement of bulky items where it was clear that such movement would carry a significant risk of damage and the Customer instructed the Company to proceed despite being advised of the risk.

10.3 The Customer is responsible for ensuring that floors, walls, and surfaces are adequately protected. The Company may, at its discretion, provide basic protective coverings but does not guarantee full protection against all types of damage.

11. Waste and Disposal Regulations

11.1 The Company operates in accordance with applicable UK waste regulations and does not remove or dispose of waste except where expressly agreed and where the Company is legally permitted to do so.

11.2 The Customer must not include general household waste, construction waste, hazardous waste, or any materials that require specialist disposal within the Goods to be transported, unless the Company has agreed in advance to provide a suitable waste removal service.

11.3 Where the Company agrees to remove and dispose of items, the Customer warrants that they are the legal owner of those items or have the legal right to dispose of them.

11.4 Any additional charges associated with lawful disposal, including recycling fees or charges at authorised waste facilities, will be payable by the Customer.

12. Delays and Events Beyond Our Control

12.1 The Company will use reasonable efforts to arrive and complete the Services within any time estimates given, but such times are not guaranteed and may be affected by traffic, weather, road closures, or other factors beyond the Company’s control.

12.2 The Company will not be liable for any loss or expense incurred by the Customer arising from such delays, provided the Company has acted with reasonable care and diligence.

13. Customer Conduct and Health and Safety

13.1 The Customer must treat the Company’s staff with respect and must not subject them to abusive, aggressive, or unsafe behaviour. The Company reserves the right to withdraw Services where staff are placed at risk, without any obligation to refund payments.

13.2 The Customer must not require staff to lift or move items that are unsafe or exceed reasonable manual handling limits. The Company may refuse to move any item that, in its judgment, cannot be moved safely with the personnel and equipment available.

14. Complaints

14.1 If the Customer has a complaint about the Services, they should raise it with the Company as soon as possible so that the Company has an opportunity to investigate and, where appropriate, resolve the issue.

14.2 Complaints regarding damage or loss must comply with the notification requirements set out in these Terms.

15. Personal Data

15.1 The Company may collect and use personal information about the Customer for the purposes of managing bookings, providing the Services, handling payments, and dealing with queries or complaints.

15.2 The Company will handle personal data in accordance with applicable UK data protection laws and will take reasonable steps to keep such data secure.

16. Variation of Terms

16.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking.

16.2 Any changes to these Terms requested by the Customer will only be valid if agreed in writing by the Company.

17. Severability

17.1 If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court or other competent authority, that provision shall be deemed removed, and the remaining provisions shall continue in full force and effect.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

18.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the provision of the Services.

By confirming a booking or using the Services of Man and Van Barnsbury, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.



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Contact us

Company name: Man and Van Barnsbury Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 82 Holloway Rd
Postal code: N7 8JG
City: London
Country: United Kingdom

Latitude: 51.5496300 Longitude: -0.1079270
E-mail:
[email protected]

Web:
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